Retail Operations Manager

This position is responsible for developing and managing operations program for Levi’s Retail Division within the Operations function. Operations program includes development and implementation of policies and procedures; development and management of operational expense budgets; development and implementation of labor model; support of development and implementation of field incentive program; support of loss prevention program; management of new store openings, remodels and closings; management of store maintenance program; management of external vendor relationships; management of cross- functional partnerships at corporate and field; support of corporate/operational initiatives (e.g., Distribution, IT, marketing); development and implementation of operational training program and approach to share best practices and drive operational improvements in stores.

• Leadership and Management
• Lead and supervise a team of District Managers, Trainers, Store Managers and their staff to ensure effective operations
• Provide training, guidance and performance evaluations to enhance team productivity and professional development
• Foster strong, collaborative working relationships with the franchise partners and with key cross-functional partners at corporate and in the field.
• Lead the Annual Get Together of O&O Store Leads and Staff
  
  

• Sales
• Build the Annual Sell-through Plan in close collaboration with key stakeholders
• Ensures achievement of the Sell-through Plan through the implementation of strategic initiatives
• Lead new store openings, renovations and closures
  
  

• Operational Oversight
• Develop and implement operational policies and procedures to improve efficiency and effectiveness across all retail stores
• Monitor and analyze retail key performance indicators to identify areas for improvement and implement strategic initiatives
• Conduct quarterly operational review with franchise partners’ operations teams
• Lead all POS-related discussions, developments and implementation
• Manage external vendor relationships (e.g., POS, Retail Ops Support, Store Supplies).
• Schedule at least 4x a month store visit
  
  

• Inventory and Merchandising
• Oversee inventory management, ensuring accurate stock levels and timely replenishments.
• Develop and implement loss prevention programs
• Work with the Key Account Managers and Brand Environment Team to plan and execute product displays and promotional strategies
  
  

• Customer Experience
• Ensure a consistent, excellent customer experience across all retail stores
• Pass the bi-annual Mystery Shopping Program
• Address and resolve customer complaints and issues promptly and professionally
  
  

• Financial Management
• Manage and optimize the budget for retail operations, including but not limited to POS-related costs, traffic counter, store music, Yoobic, training costs, labor costs and other operational expenses
• Analyze sales and financial data of Owned and Operated Stores to drive profitability and growth
  
  

• Compliance and Safety
• Ensure all retail stores comply with company standards and policies, industry regulations and safety standards
• Conduct regular audits and inspections to maintain operational integrity
  

Requirements

• Degree in Business or Marketing with 10 years of significant experience in Sales and Retail Operations Management, of which at least 5 years in a Leadership role
• Strong drive with sound business/commercial acumen skills
• Exemplary planning and execution skills: establish plans, manage and improve process, drive team execution
• Superior analytical skills, proficient with numbers and interpretation
• Good business development and negotiation skills
• High impact communication and influencing skills
• Strong problem-solving and decision-making skills
• Ability to build relationships and deal with multiple partners
• Ability to lead, coach and engage teams
  
  

LOCATION

Philippines, Makati City - Office

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.