Real Time Analyst - UK Financial Customer Service (Quezon City) | Onsite

Tasq Staffing Solutions, Inc.


Date: 2 weeks ago
City: Quezon City
Contract type: Full time

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Customer Service

Shift Schedule | Restdays: Shifting schedules, UK time

Educational Requirement:

  • Graduate of Bachelor's Degree

Work Experience:

  • At least 1 year of contact center experience with at least 1 year of Workforce Management experience
  • Recent UK or US banking experience, with any experience under the loan originating process, especially under motor financing is required
  • Strong analytical and problem-solving skills
  • Advanced proficiency in MS Excel (reporting, data analysis, formulas)
  • Experience with any workforce management software for scheduling, performance tracking, reporting
  • Strong numerical and data interpretation skills

Key Roles and Responsibilities:

  • Intraday Management: Monitor live call, chat, and email queues, balancing workloads and adjusting agent skills as traffic spikes or drops.
  • Schedule Adherence: Track whether agents are exactly on their scheduled activities (calls, breaks, or lunches) and flag any deviations.
  • Reporting: Generate live and end-of-day interval reports, shrinkage data, and root-cause analyses (RCA) on performance gaps.
  • Incident Management: Coordinate with operations and IT during system downtimes or emergencies to minimize impact on service levels.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Coordinator, Sales Logistics

Universal Robina Corporation, Quezon City
5 days ago
DepartmentSLAM VisayasEmployee TypeProbationaryGrow Beyond UR Job with URC!Universal Robina Corporation is looking for a Sales Logistics Coordinator - Cebu.What are the Roles and Responsibilities?Sales Logistics Coordinator manages the supply chain, overseeing the transportation, and delivery of goods. They ensure on-time, cost-effective product movement by coordinating with warehouse teams, and customers, while managing inventory data and resolving transit issues to ensure...

Company Driver

Hexagon Group of Companies, Quezon City
1 week ago
A Company Driver is responsible for safely transporting company personnel, goods, or materials to and from designated locations. This role includes maintaining the cleanliness and functionality of the assigned vehicle, adhering to traffic laws, and ensuring timely deliveries or pickups. The driver must also demonstrate professionalism, reliability, and a strong sense of responsibility, as they often represent the company in...

Executive Assistant

Insular Oil Corporation, Quezon City
1 week ago
Professional Background Candidate must possess at least a Bachelors/College Degree related to Finance, Business Administration, Accounting or any relevant field. Experience in Treasury and Finance Functions is a PLUS. Excellent analytical and problem-solving skills. High attention to detail and accuracy. Strong communication and organizational skills. Ability to work under pressure and meet deadlines. Meticulous in recording transactions. Must be Flexible.Duties...