PRODUCTION AGENT L1

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Job Title: PRODUCTION AGENT L1
City: Manila
State/Province: Manila
Posting Start Date: 6/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:
Production Agent

Roles and Responsibilities

Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain broad knowledge of client products and/or services
Offer additional products and/or services as needed
Prepare complete and accurate work including appropriately notating accounts as required
Track, document and retrieve information in call tracking database
Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
Participate in activities designed to improve customer satisfaction and business performance
͏Mandatory Skills
Worked in service Industry Experience of 6 months and above desirable
Experience in call center will be an advantage
Healthcare experience will be an added advantage
Account Preference Knowledge of basic computer operations
Willingness to rotate shifts, as needed
Courteous with strong customer service orientation
Dependable with attention to detail
Good listening and speaking skills
Willingness to learn Good sales skills
͏Qualifications
at least 2 years in College - at least with 6 mos CCE
Graduate Degree - accepting no CCE so long as good communication skills
͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Claims_Processing .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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