Lead Logistics Customer Experience & Operations Specialist

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

• Ensure timely and qualitative creation of Sales & Purchase orders.

• Ensure timely and qualitative Customer Invoicing.

• Ensure all Contract & Prices are in place & timely updated.

• Understand the business model of the correlation SO & PO, ensuring timely recognition of the Revenue & Cost.

• Identify & apply corrective actions on system interface & conduct necessary reconciliations.

• Maintain Volume trackers and adhere/sustain established control mechanisms.

• Meet adhoc customer requirements/ exceptions and ensure that the requirements are fulfilled with a sense of urgency.

• Ensure Standard Operating Procedures (SOP) and SLA's are prepared and maintained for all processes handled in the GSC and necessary amendments are done.

• Take ownership in building & maintaining Visual management Systems as per Process Excellence standards.

• Take ownership, track and monitor and achieve KPI's related to the process.

• Implement Kaizens, Cost Saving/Value Addition Projects identified.

• Ensure best practice is shared within teams in the GSC.

Required Education/Work Experience

• 2 years experience in Finance & Accounting/Procurement

• 1 year shipping, forwarding, supply chain operations

• 1 year experience using SAP or other similar tool

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .