PRODUCTION AGENT L1
Wipro Limited
Date: 9 hours ago
City: Cebu City
Contract type: Full time
Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: PRODUCTION AGENT L1
City: Cebu
State/Province: Cebu State
Posting Start Date: 6/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
PRINCIPAL RESPONSIBILITIES
Handle inbound and outbound calls according to defined quality, standards, policies and procedures
Deliver excellent customer service and ensure customer satisfaction in all calls
Ensure accurate documentation of each call
Attend to customer queries, concerns and complaints and provide first time call resolution
Escalate calls to proper parties following proper protocols
Ensure compliance to all company policies and procedures
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured
SKILLS REQUIRED͏
Customer service orientation
Excellent English communication skills (verbal and written) with neutral accent
Active listening skills
Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
Teamwork
Reasonable analytical skills
Situation handling skills
Good motivational fit (job, organization, location)
Willing to work on shifting schedules, grave yard shift, holidays or rest days as maybe required by business exigencies
CANDIDATE SPECIFICATIONS͏
At least Senior High School Graduate OR completed at least 2 years in college (with no back subjects) OR a College Graduate
With or without call center experience
Experience in similar role may be required in specific programs with varying years of experience
͏
Deliver
No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Claims_Processing .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: PRODUCTION AGENT L1
City: Cebu
State/Province: Cebu State
Posting Start Date: 6/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
PRINCIPAL RESPONSIBILITIES
Handle inbound and outbound calls according to defined quality, standards, policies and procedures
Deliver excellent customer service and ensure customer satisfaction in all calls
Ensure accurate documentation of each call
Attend to customer queries, concerns and complaints and provide first time call resolution
Escalate calls to proper parties following proper protocols
Ensure compliance to all company policies and procedures
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured
SKILLS REQUIRED͏
Customer service orientation
Excellent English communication skills (verbal and written) with neutral accent
Active listening skills
Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
Teamwork
Reasonable analytical skills
Situation handling skills
Good motivational fit (job, organization, location)
Willing to work on shifting schedules, grave yard shift, holidays or rest days as maybe required by business exigencies
CANDIDATE SPECIFICATIONS͏
At least Senior High School Graduate OR completed at least 2 years in college (with no back subjects) OR a College Graduate
With or without call center experience
Experience in similar role may be required in specific programs with varying years of experience
͏
Deliver
No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Claims_Processing .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accounts Payable Specialist
Gaisano Brothers Merchandising, Inc.,
Cebu City
5 days ago
Accounts Payable StaffJob SummaryThe Accounts Payable Staff is responsible for processing and monitoring company payables,ensuring tha all invoices and payments are accurately recorded and settled on time.Duties And ResponsibilitiesReceived,review,and process supplier invoices and payment requests.Verify the accuracy and completeness of invoices, purchase orders and supporting documents.Prepared vouchers and payment schedules for approval.Process payments through checks,bank transfers,and other approved payment.Monitor due...
Analyst I, Vendor Management
Xerox,
Cebu City
1 week ago
Overview:
Join Xerox as an Analyst 1, Vendor Management, where you will support the Global Sourcing organization by delivering critical insights across supplier data, market intelligence, and procurement systems. In this role, you will help drive informed decision-making through data analysis, reporting, and system expertise. You will collaborate with global stakeholders to improve sourcing effectiveness and operational efficiency.
Why Join...
Senior Accountant
Dempsey Resource Management,
Cebu City
1 week ago
Bachelor's degree in Accounting, Finance, or a related field.3–6 years of accounting experience; public accounting background a plus.Strong understanding of US GAAP and accrual-based accounting.Proficiency in ERP systems (NetSuite preferred) and advanced Excel skills.Ability to manage multiple priorities and consistently meet close deadlines.Strong attention to detail, analytical skills, and clear communication.CPA or CPA candidate preferred.Experience in e-commerce, subscription, or consumer...
