Payroll Admin Analyst – Open Architecture

We’re looking for a Payroll Admin Analyst – Open Architecture to join our Retirement Operations team at MBPS. In this role, you will be responsible for a broad range of responsibilities that include, but are not limited to risk mediation, reporting, process enhancement, procedure administration, project management, and administration for Operations.

Position Responsibilities

• Processing of payrolls to include allocation of participant and employer contributions, updating of participant census data, new enrollments and forfeiture accounts.
• Responsible for the timely and accurate completion of all transactions in accordance with company service standards and timeframes, including client specific service standards as outlined in Service Agreements.
• Communicate directly with client regarding reconciliation and processing of payrolls, ensuring client is using best practices for payroll processing
• Identify trends and address them with the client and Client Service Manager.
• Responsible for the quality control and timely delivery of client work, including final review of all data updates, and plan sponsor/participant reporting.
• Respond to payroll related client inquiries, resolve service issues, and demonstrate proactive, solution-based approach to enhance client relations.
• Analyze client requests versus RPS policies and procedures and proactively manage accounts by setting appropriate expectations.
• Responsible for training and SME support for Payroll Admin Associates.
• Responsible for work distribution and quality assurance.
• Such other duties and functions as assigned by Operations Management.
  
  

Required Qualifications

• At least 2 years of experience in using Open Architecture Payroll tools (Chorus, Parts+).
• A college degree or equivalent business experience is required; candidates who are undergraduates must have at least 3 years of related work experience.
• Must be amenable and prepared to work both onsite and from home as needed, depending on business requirements and/or the current external environment or situation.
• Good written and verbal communication skills.
• Amenability to work on Philippine holidays
  
  

Preferred Qualifications

• At least 3 years handling OA Payroll Processing work types.
• Demonstrated experience in distributing work across a team and providing support.
• Demonstrated professionalism and company engagement.
• Accomplished process improvement initiatives.
• Ability to use AI in BAU work and project initiatives.
• Amenability to work on shifting schedules and weekends if needed.
• Amenability to render overtime when needed
• No attendance issues or have not been subjected to any disciplinary action in the past twelve (12) months.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid