Payments Onboarding Specialist

About this job opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

The Payments Onboarding Specialist plays a vital role in ensuring new customers have a positive and smooth onboarding process. The successful candidate will work within the wider project team to provide a first-class service to our customers.

Main responsibilities

• Supporting multiple projects simultaneously, ensuring the Treasury Services are set up for all payrolls ready for go live.

• Working with the project manager and other colleagues as well as external providers and customer to ensure all tasks are completed according to the project plan.

• Attending and leading project meetings (internal and external) as required.

• Update project records as required.

• Outline standard scope of services with customer. Establish any out-of-scope requirements escalating as required.

• Establish employee bank details, and ensure configuration is carried out for them to be tested.

• Obtain details of statutory/third party payments from customers and ensure all configuration is completed with agreed timescales.

• Create calendar steps for the coming year to ensure all payments can be made in a timely manner.

• Facilitate smooth handover to the Treasury Operations team.

Experience needed for this role

• Interpersonal skills to respond to customer requests effectively, being assertive where necessary when dealing with customer demands whilst maintaining a positive customer approach.

• Able to communicate at all levels; deal with customers, partners, providers, and internal colleagues via the telephone and email across multiple countries.

• Excellent time management, administration skills and attention to detail.

• Organisational and multi-tasking skills to meet deadlines.

• Ability to adapt quickly to new processes and ways of working.

• Good knowledge of MS Office, Excel & Internet-based software essential.

• Experience in implementation of SAAS/Payroll/Treasury advantageous (desirable).

• Experience in process analysis and improvement (desirable).

About you and Our core values

• Taking ownership, working with integrity and respect

• Being a team player is key to our culture

• Solution and customer focused

• Great initiative with the goal for excellence in achieving results

• Dedicated to developing and always looking for continuous improvements

• Be creative, be committed, be engaged and enjoy what you do

Philippines

• Competitive Salary

• Competitive vacation allowance

• Calm app

• Sick Leave

• EAP

• Group Life Insurance, HMO

• Employee Referral Program

• De Minimis Benefit

• WFH Allowance

• Mid-Year Bonus

• 13th Month Pay

• Regularization Bonus, 1st Year Anniversary Bonus

• Bereavement Leave

• Paid Volunteering days

• Study Leave

• Marriage Leave

CloudPay is committed to being an equal opportunities employer.

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The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.