Order to Cash Associate

Location: Meycauayan, Bulacan, Philippines

Company: Nestlé Integrated Business Services Manila, Inc.

Employment Type: Full-Time

Education: Bachelor’s Degree

Experience Level: Fresh Graduates or 0–1 year of relevant experience

Joining Nestlé means being part of the largest food and beverage company in the world, driven by a purpose to enhance quality of life and contribute to a healthier future.

Nestlé Integrated Business Services Manila, Inc. delivers world-class business support across global markets, with a strong focus on accuracy, efficiency, and service excellence.

As an Order to Cash (O2C) Associate, you will execute core transactional activities within the O2C process, ensuring timely and accurate processing while supporting customer satisfaction and operational efficiency.

A Day in the Role

As an Order to Cash Associate, you will:

• Customer Master Data Maintenance
• Maintain and update customer information in systems with high accuracy, ensuring completeness and alignment with business requirements
• Cash Application
• Allocate customer payments to the correct accounts in a timely and accurate manner, ensuring minimal unapplied or unmatched items
• Claims & Deductions Handling
• Identify, log, and support the resolution of customer claims and deductions, ensuring timely follow-up and coordination with relevant teams
• Credit & Order Management Support
• Generate blocked order reports and perform initial checks based on market credit policies, escalating or routing recommendations through workflow tools
• Collections & Accounts Receivable
• Perform collection activities for overdue accounts and follow up with customers to drive timely payments
• Escalate aged or problematic accounts to the market as needed
• Customer & Stakeholder Support
• Respond to customer queries and concerns promptly, ensuring resolution within agreed timelines
• Collaborate with internal stakeholders to address issues effectively
• Continuous Improvement
• Participate in O2C initiatives focused on improving process efficiency, data quality, and service delivery
  

What Will Make You Successful

To succeed in this role, you should have:

• Bachelor’s degree in Accounting, Finance, or any business-related course
• 0–1 year of relevant experience in Accounts Receivable or Order-to-Cash processes (fresh graduates welcome)
• Experience in high-volume, transactional environments (e.g., shared services or FMCG) is an advantage
• Working knowledge of SAP and Microsoft Applications
• Strong attention to detail and accuracy in data entry and reconciliation
• Ability to follow structured processes while maintaining service quality
• Good communication skills and ability to collaborate with cross-functional teams
• Proactive mindset with willingness to learn and adapt in a fast-paced environment