CRM Account Manager

POSITION SNAPSHOT

Location: Meycauayan, Bulacan, PH

Company: Nestlé Business Services AOA, Inc.

Full-time, Hybrid

Bachelor’s Degree

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to delivering passion, reliability, innovation, discipline, and excellence. Are you ready to join us?

A DAY IN THE LIFE OF...

The main purpose of the CRM account is to facilitate effective communication between a Business Category or Market and operational teams, drive the progress of CRM projects, and capture forecasts to support the efficient setup of workflows. Additionally, the job involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the point of escalation for any issues or risks regarding IMS CRM Services. This person will also identify opportunities for improvement, liaise with Business Category Global Team, and inform them on Marketing and Sales solutions available while supporting their activation.

• Gather information from the Business Category or Market and keep operational teams informed (scope of work and timings, volumes, brand guidelines, etc.).
• Support in defining and setting up efficient ways of working between Business Category or Market and CRM Solutions’ internal and external partners (including other Marketing & Sales streams).
• Creates and monitors the progress of CRM projects in workflow.
• Captures forecasts for CRM Services’ internal and external partners.
• Drives the operational roll-out / localization of both global & local CRM projects to markets, liaising with internal & external partners and/or markets.
• Schedules and conducts CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets
• Is the point of escalation for any issues / risks regarding Marketing & Sales CRM Solutions.
• Collects feedback from Business Category or Market requestors (both global & local) to analyze and generate insights into improvements.
• Highlight opportunities for improvement and liaise with the Global Team.
• Inform Global Team on Marketing & Sales solutions available and support on their activation.
  
  

ARE YOU A FIT?

• Bachelor’s Degree
• Proficient in English, able to communicate effectively in both written and oral form
• Experience in project management
• Knowledge of CRM tools and technology, preferably on Braze or Salesforce Marketing Cloud
• Strong focus on KPIs such as retention, engagement, and customer lifetime value
• Ensures data accuracy, quality, and governance within CRM systems
• Experience in a global or multi-market environment
• Knowledge of marketing and branding principles
• Experience in change management
• Leadership experience, collaborating with stakeholders in a leadership capacity
• Experience in training and development