Order Management Specialist

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com

The FSO Litigation & Insolvency Officer manages end-to-end legal collections and insolvency cases, ensuring timely recovery of outstanding debts while minimizing financial exposure. The role serves as the key liaison between credit, legal, external solicitors, and insolvency practitioners, driving compliant, well-documented recovery actions. It also provides expert guidance to credit teams and ensures accurate reporting and write-off governance.

DISPLAYS – The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed (Functional/Technical Competencies)

• Demonstrates strong knowledge of debt recovery, litigation processes, and insolvency procedures.
• Applies proficiency in financial and contract systems (e.g., Pro-Finance, E-SAP, EDMS).
• Exhibits analytical skills to assess case viability for legal intervention.
• Communicates effectively with credit teams, legal counsel, insolvency practitioners, and auditors.
• Maintains high attention to detail in documentation, compliance, and audit readiness.
• Applies negotiation and problem-solving skills when structuring payment plans or settlements.
• Manages multiple cases simultaneously with consistent follow-through and escalation discipline.
• Exercises sound judgment in handling sensitive customer and legal situations.

DOES – The tasks/ responsibilities that the job performs to address requirements in Key Result Areas

• Reviews delinquent accounts and determines suitability for legal collections or insolvency action.

• Initiates and manages legal collection activities, including customer communication and escalation.

• Prepares and maintains legal case files, including contracts, invoices, and supporting documents.

• Coordinates with external solicitors, responds to queries, and tracks case progress.

• Supports court proceedings and mediation, including preparing witness statements.

• Develops and monitors payment arrangements and manages defaults.

• Processes bad debt write-offs, ensuring approvals and documentation compliance.

• Manages insolvency cases, including submitting proof of debt and coordinating recovery actions.

• Liaises with internal teams to terminate contracts, recover equipment, and update system records.

• Provides guidance to credit teams on legal matters and case readiness.

• Maintains bad debt reports, provisioning data, and audit documentation.

DELIVERS – The specific outputs/ tangible results produced by the role

• Delivers accurate and complete legal case files and recovery documentation.

• Achieves improved debt recovery outcomes and reduced bad debt exposure.

• Produces compliant write-off records and audit-ready documentation.

• Maintains accurate bad debt reporting and insolvency tracking.

• Ensures effective legal case progression and solicitor coordination.

• Completes proof of debt submissions and insolvency claims.

• Executes equipment recovery and contract termination actions.

• Provides clear and actionable guidance to credit teams.

DRIVES – The organizational strategies & objectives addressed by the role

• Drives maximized cash recovery and minimized financial loss.

• Strengthens credit risk management and legal compliance.

• Improves operational efficiency in collections and insolvency handling.

• Supports accurate financial reporting and provisioning.

• Ensures audit readiness and regulatory compliance.

• Enhances stakeholder confidence through structured case management.

Relevant Credentials

• Holds a bachelor’s degree in finance, accounting, business administration, or law.

• Possesses 3–5+ years of experience in credit control, legal collections, or insolvency.

• Demonstrates working knowledge of legal recovery and insolvency frameworks.

• Shows familiarity with ERP and financial systems (e.g., SAP, Pro-Finance).

Role Considerations

• Requires frequent coordination with internal teams and external legal partners.

• Maintains high levels of confidentiality, accuracy, and compliance.

• Operates under tight timelines with escalation requirements.

• Applies judgment in balancing commercial recovery versus legal cost and risk.

• Participates in legal proceedings (e.g., mediation, court support) as needed.