Technical Representative, IT Operations (TCF)

Concentrix


Date: 8 hours ago
City: Cebu City
Contract type: Full time

Technical Representative, IT Operations (TCF)

The Technical Representative, IT Operations (TCF) works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.

Essential Functions/Core Responsibilities

  • Coordinate as smart hands with different portfolio and engineering workgroups
  • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
  • Perform hardware and software upgrades to peripheral equipment
  • Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
  • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
  • Perform site maintenance and safety checks of assigned equipment
  • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
  • Perform backup for the onsite servers and technologies

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