Order Management - Back Office

Client / Vertical head Approved New Hire Request
Program: FM-FAO
BLI/Process Name: RENTOKIL-TERMINIX
Designation: Analyst
No of Head Count (s): 6
New Hires/Replacement Hires (HC) by Designation New Hires
Billed /Unbilled / BU / OPS Bench Billed / RTX Order Management Voice
SFDC ID for Billed New Opportunity
Reasons to hire Unbilled / Bench Forecasted Increase in HC
City / Location: Manila

Standardized skillset: [Refer attached excel]

Skillset not mentioned in template
Customer Interaction / Transaction Processing (Experienced)

Shift (APJ / EMEA / US / Any combination): AMER (US) / Any Combination
Reporting Manager : Sheryll Gutierrez
Educational Background: Any
Experience Required: Experienced
Job Description:

Answers customer/client requests or inquiries

through chat or email concerning services, products and concerns that may arise.

Utilizes operational system to process service requests promptly.

May be tasked to work in one or multiple queues/skill sets over various customer contact channels.

Updates all client information in corporate database and maintains the accuracy and integrity of the data.

Ensures that billing methods, pricing and tax codes are properly entered and assigned.

Ensures that service protocols and service specifications are sent with service tickets.

Client Approval mail: See attached
Comments Additional volume
Preferred Start date: (induction date) 29-Jun-26
Collaborators: Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro
Workplace: WFM, WIO, Hybrid WIO