Operations Manager - Service Delivery

Join our team, which supports secure and efficient operations by managing user access and improving how services are delivered. We focus on strengthening governance, embedding automation, and ensuring consistent, high quality service outcomes We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future

What role will you play?

You will lead service delivery and business operations, improving processes through automation and best practice, as well as oversee day to day operations, project delivery and governance to ensure commitments are met and performance is clear and reliable. You will work closely with partners to drive continuous improvement and support informed decision making

What you offer

• 10 years’ of experience in business operations, operations management or service delivery
• Experience designing and managing automated workflows using Microsoft Power Automate, preferably with certification
• Strong experience in data analysis and service reporting tools such as Power BI, Alteryx, Tableau or Splunk
• Knowledge of service management platforms such as ServiceNow, Helix or Remedy, with an understanding of governance and controls
• Strong communication, stakeholder engagement and delivery management skills, with experience working in structured project methods such as Agile or Scrum
• Experience with AI tools and prompt engineering is an advantage.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Technology

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.