Operations Lead (Onsite)

Shift Schedule & Work Setup:

• US Eastern Timezone (Night Shift in PH)
• 100% Onsite – Work alongside a dynamic and growing team

Job Summary:

We’re looking for a hands-on Operations Leader to help strengthen and scale our client’s regional operations. In this role, you’ll be at the center of execution—driving performance, aligning teams, and ensuring everything runs smoothly day to day while supporting bigger business goals.

This is a great fit for someone who enjoys balancing strategy and execution, thrives in a fast-paced environment, and is confident working with global stakeholders.

Key Responsibilities:

• Lead and optimize day-to-day operations to ensure smooth, efficient, and high-quality service delivery
• Drive execution of key initiatives aligned with overall business goals
• Partner with cross-functional teams (Operations, HR, Support) to keep everything running seamlessly
• Build and manage strong relationships with customers, ensuring a positive experience and timely issue resolution
• Work closely with global stakeholders to maintain alignment and consistency across regions
• Track performance using KPIs and metrics, and turn insights into actionable improvements
• Support budgeting, cost management, and overall operational efficiency
• Ensure compliance with company policies and workplace regulations, and support audits when needed
• Provide guidance on employee-related matters, including performance, engagement, and escalations
• Identify gaps, risks, and opportunities, and take proactive steps to improve processes
• Help scale operations by refining workflows, SOPs, and team structures

Requirements

Skills, Knowledge, and Expertise

• Proven experience in an Operations Leadership or similar senior management role.
• Previous leadership experience within a US-based solar company is highly preferred.
• Experience working in a startup or high-growth environment, with a proven track record of building operations from the ground up—including creating processes, SOPs, workflows, and scalable operational frameworks.
• Strong background in operations management, stakeholder management, and leading high-performing teams.
• Hands-on experience managing service delivery, workforce planning, and operational performance.
• Comfortable collaborating with global teams and stakeholders across different time zones.
• Strong problem-solving skills with the ability to navigate ambiguity, prioritize effectively, and make sound decisions.
• Demonstrated experience driving process improvements, KPI management, operational reporting, and continuous improvement initiatives.
• Exposure to budgeting, cost management, or P&L management is a plus.
• Familiarity with HR processes, employee relations, and workplace compliance.
• Experience with HRIS, ATS, workforce management, or other operational platforms is an advantage.
• Excellent communication and leadership skills, with the ability to influence stakeholders at all levels.

What Sets You Apart

• You thrive in startup environments and enjoy building structure where none exists.
• You're willing to wear multiple hats and adapt to changing business needs without losing focus on execution.
• You take ownership and treat the business as if it were your own, always looking for ways to improve and help the company grow.
• You're resilient, committed, and understand that building a successful company comes with challenges—you stay engaged and solution-focused even when things get tough.
• You're both strategic and hands-on, comfortable switching between high-level planning and day-to-day execution.
• You build strong relationships, communicate with confidence, and inspire trust across teams and stakeholders.
• You're proactive, resourceful, and continuously look for opportunities to improve processes, people, and performance.

Benefits

Why You'll Love Working with Us:

• Help build and scale a growing company where your leadership truly makes an impact.
• Paid Leave Take time off to recharge, starting upon regularization.
• HMO Benefits Comprehensive healthcare coverage as soon as you're regularized.
• Government-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.
• Fun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork.

NOTE:

This is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits.

A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.