Operations Analyst

• Researches and resolves issues
• Provide service to internal customers for all aspects of payment processing
• Process transactions and maintain records within established standards
• Contributes to the continuous improvement of business process
• Other duties as assigned

• Previous experience in insurance or financial services industries
• Post-secondary school or equivalent work experience
• Medallia knowledge or similar survey capture systems is an asset
• Experience with navigating Power BI
• Knowledge of the Net Promoter System, an asset

Preferred Qualifications

• Strong organizational skills required with the ability to prioritize tasks effectively
• Strong analytical skills required
• Strong communication (written, verbal, presentation) skills
• Curiosity and willingness to learn
• Strong attention to detail

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement