BPO Customer Care Associate
NTT Ltd
Date: 6 hours ago
City: Quezon City
Contract type: Full time
Responsibilities:
Unleashing the power of being unique.
At NTT DATA what you do matters. Because here YOU can.
- Performs timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies.
- Identifies opportunities and reports on inaccuracies that may be present in reviewed documents
- Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner.• Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
- Proficiency in Microsoft office programs and general computer operations
- Ability to learn and follow basic direction on process• Must have mastery of the English language, both oral and written
- Must be detail-oriented and organized to maintain accurate records
- Must have the ability to focus and work quickly
- Able to work independently
- Sense of urgency in reporting any concerns to immediate supervisor
- High School diploma or equivalent required
- 1-2 years’ experience working in the medical field preferred
Unleashing the power of being unique.
At NTT DATA what you do matters. Because here YOU can.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Officer, Internal Audit
Universal Robina Corporation,
Quezon City
14 hours ago
DepartmentURC Internal Audit 5Employee TypeProbationary IT Audit OfficerGrow Beyond UR Job with URC! Create UR journey in a workplace where your growth goes beyond UR job. Thrive in an environment filled with fun, collaboration, and fulfillment as we delight everyone with good food choices.Universal Robina Corporation is looking for an IT Audit Officer. Performs specific business segments/ processes or, leads...
Housekeeper
Cabalen Group,
Quezon City
5 days ago
Job SummaryThe Housekeeper is responsible for maintaining cleanliness, sanitation, and overall organization of the corporate office premises. The role ensures that workspaces, common areas, meeting rooms, and facilities are clean, presentable, and conducive to a professional working environment.Key ResponsibilitiesClean and sanitize office areas including workstations, meeting rooms, hallways, pantry, and restroomsSweep, mop, vacuum, and dust office floors, furniture, and fixturesReplenish...
DE031190-Business Transformation Associate Manager
Accenture,
Quezon City
6 days ago
--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Business Transformation Associate Manager
WORK SETUP: Hybrid
Responsibilities:
Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
Build and deliver Operational/Delivery Excellence training...
