BPO Customer Care Associate
NTT Ltd
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Responsibilities:
Unleashing the power of being unique.
At NTT DATA what you do matters. Because here YOU can.
- Performs timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies.
- Identifies opportunities and reports on inaccuracies that may be present in reviewed documents
- Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner.• Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
- Proficiency in Microsoft office programs and general computer operations
- Ability to learn and follow basic direction on process• Must have mastery of the English language, both oral and written
- Must be detail-oriented and organized to maintain accurate records
- Must have the ability to focus and work quickly
- Able to work independently
- Sense of urgency in reporting any concerns to immediate supervisor
- High School diploma or equivalent required
- 1-2 years’ experience working in the medical field preferred
Unleashing the power of being unique.
At NTT DATA what you do matters. Because here YOU can.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Relationship Officer (Diliman)
RCBC,
Quezon City
16 hours ago
Job SummarySupports the Business Center's volume objectives through account acquisition and cross-selling of YGC products. Willing to be assigned in DilimanHow will you contribute?Assist the Branch Manager in achieving sales goals. Prepare monthly and daily sales call plans and reports and ensure correct recording of action plans and other essential information. Develop effective sales activities to help market retail banking...
SYSTEM ADMINISTRATOR
Atos,
Quezon City
1 week ago
About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a...
Specialist - Comp & Ben
R1 RCM, Inc.,
Quezon City
1 week ago
PH-Prof I Comp & Ben
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the...
