Onboarding & Provisioning Specialist

The Opportunity: You are detail-oriented and highly organized with a strong technical aptitude and experience in user account management and provisioning. Knowledgeable in authentication protocols, user access management, and cloud-based systems. 3+ years of experience in user onboarding, provisioning, or IT administration with strong problem-solving and troubleshooting skills. You have excellent spoken and written communication skills in English coupled with being self-motivated and able to work effectively in a remote, team-oriented environment Key Responsibilities:

• Oversee and manage the end-to-end onboarding and provisioning process for new users, ensuring timely access to systems, tools, and resources.
• Configure and maintain user accounts in systems such as Office 365, Google Workspace, VPN services, and other business-critical applications.
• Work closely with stakeholders and clients to align provisioning processes with onboarding workflows.
• Assist in managing and auditing user access rights, ensuring compliance with security policies.
• Troubleshoot and resolve provisioning-related issues, escalating as necessary.
• Maintain accurate documentation of onboarding procedures, access control policies, and provisioning workflows.
• Monitor and proactively address system access requests, account changes, and deprovisioning as needed.
• Collaborate with internal stakeholders to streamline and improve onboarding efficiency.
• Stay up to date with best practices in user access management and security.

Job Qualifications:

• Proficiency in managing user accounts and permissions across enterprise applications.
• Strong interpersonal and communication skills with the ability to provide clear guidance to new users.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Commitment to data security and confidentiality in handling user access.
• Ability to work well independently and as part of a distributed team.
• Strong troubleshooting skills to diagnose and resolve access-related issues.

EXPERIENCE & QUALIFICATIONS

• 3+ years of experience in IT administration, user provisioning, or a related field.
• Hands-on experience with Office 365, Google Workspace, and identity and access management (IAM) tools.
• Familiarity with Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Active Directory.
• Experience with ticketing systems like Zendesk, Jira, or ServiceNow is preferred.
• Knowledge of security best practices related to user authentication and access management.
• IT-related certifications (e.g., Microsoft Certified: Azure Administrator Associate, CompTIA Security+, ITIL) are a plus.

Education

• Minimum: High school diploma with relevant technical certifications.
• Preferred: College diploma or university degree in an IT-related field.

About Brand VIPRE Security Group, a part of Ziff Davis (NASDAQ : ZD), is a global, highly rated, award-winning security, privacy and data protection company protecting millions of consumers and businesses supporting some of the largest brands. Backed by cutting-edge machine learning, one of the world’s largest threat intelligence clouds and real-time behavior monitoring, the VIPRE Security Group delivers unmatched protection against today’s most aggressive threats. The group operates under various brands, VIPRE, STRONGVPN, IPVANISH, SafeSend, Inspired eLearning, Livedrive and SugarSync. We currently have over 500 employees in office locations spanning 14 countries worldwide, including major cities throughout the US, with many members of our team working remotely. Ziff Davis, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees About Ziff Davis Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security Our Benefits Vipre Security Group offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards. If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Vipre Security Group is the place for you Compensation Range Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive. If you have a disability or learning difficulty that requires accommodation, please let us know by sending an email to [email protected] #VIPRE #LI-Remote