OMS Champion

About Us

DHL Supply Chain is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.

DHL Supply Chain offers specialist, proven expertise within the Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today’s global markets grow, our innovative logistics solutions are ready to help.

Responsibilities

The OMS Champion will support the effective implementation and long-term sustainability of the Operations Management System (OMS) at the site level. The role focuses on driving operational excellence, improving processes, and enhancing team capabilities across warehouse and supply chain functions. The officer will serve as a coach and change agent, ensuring teams adhere to OMS processes and principles to meet performance targets and operational goals.

• Conduct internal audits to ensure adherence to BASICS, DHL standards, and OMS standard requirements.
• Drive the implementation and sustaining of OMS, including the 4 Principles and 12 Elements.
• Provide insights to the site manager regarding the improvement of OMS implementation.
• Drive and oversee Lean initiatives focused on enhancing process efficiency and delivering lasting improvements.
• Apply Lean methodologies and tools such as Value Stream Mapping, 5S, and DMAIC to assess and streamline operations.
• Partner with cross-functional teams to promote a mindset of continuous improvement and embed Lean principles into daily practices.
• Provide guidance and training to team members on Lean strategies and effective implementation techniques.
• Perform ongoing process evaluations to ensure alignment with Lean standards and uncover additional areas for optimization.
• Coach site leadership teams—including supervisors and coordinators—on OMS practices and leadership behaviors.
• Coach site leadership to ensure the accuracy and quality of the data system.
• Facilitate training and workshops on process adherence, performance management, and continuous improvement.
• Lead or support continuous improvement initiatives, especially in warehouse and supply chain operations.
  
  
  

Requirements

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field.
• 3–5 years of experience in operations, logistics, or supply chain management.
• Hands-on experience with Lean, Six Sigma, or similar continuous improvement methodologies.
• Strong coaching, facilitation, and stakeholder management skills.
• Experience working with performance management tools and data dashboards is an advantage.