Medical Virtual Assistant - Onsite
Snapscale
Date: 6 hours ago
City: Davao
Contract type: Full time
Snapscale is seeking a skilled Medical Virtual Assistant to support US-based healthcare providers. If you have excellent communication skills, strong attention to detail, and a passion for delivering exceptional patient support, we'd love to hear from you!
Join our growing team and make a meaningful impact by helping healthcare practices provide outstanding patient care from behind the scenes
Key Responsibilities:
Join our growing team and make a meaningful impact by helping healthcare practices provide outstanding patient care from behind the scenes
Key Responsibilities:
- Verify patient benefits and insurance coverage
- Reactivate past patients and maintain engagement
- Answer inbound calls and assist with inquiries
- Follow up on appointment confirmations and reminders
- Make outbound calls to leads and potential patients
- Schedule and reschedule patient appointments efficiently
- Processing refills and following clinic policies.
- Manage electronic medical records (EMR)
- Auditing labs & following up on missing results.
- Monitor and oversee the clinic's virtual kiosks
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- 13th-month pay
- Night differential pay
- Transportation allowance
- Perfect attendance bonus
- Other employee incentives
- Yearly salary increase
- Free lunch everyday
- Opportunities for career growth and development
- Fun and supportive working environment
- Davao South - Gate #23 Central Park Ave, Bangkal, Davao City
- Must have experience working with US-based clinics and/or health insurance companies
- Must have experience in EMR, EHR, insurance verification, patient confirmation, and inbound calling
- Must have experience in processing refills, auditing labs, and following up on lab results.
- Experience in medical billing and coding is a plus!
- Soft skills such as empathy are essential, as you may be talking to people who have medical issues
- Proficient in both written and verbal English
- Organized and detail-oriented
- Must be willing to work onsite
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