Luxury River Cruise Specialist

This role is designed for experienced, highly polished Luxury River Cruise Specialist. You will manage warm, high-intent inbound leads provided by the client, engage with affluent customers, and guide them through a multi-step consultative sales process in the top-tier hospitality and experience industry. No lead generation or cold calling is required.

The role requires strong consultative selling skills, refined communication, and confidence when dealing with high-profile , and high-net-worth travellers.

Key Responsibilities

Client Engagement & Consultative Selling

• Engage with warm inbound leads.

• Conduct discovery conversations to understand travel preferences, motivations, budgets, and expectations.

• Present curated travel options across

• Educate clients on itineraries, inclusions, pricing tiers, and value propositions in a clear, sophisticated manner.

• Build trust and rapport with clients who expect high professionalism and personalized service.

• Manage multi-week follow-ups and nurture leads until conversion.
  
  

Sales Execution

• Convert assigned inbound leads into successful bookings within defined timelines.

• Handle objections, clarify concerns, and guide clients toward informed decisions.

• Maintain accurate CRM records, update lead stages, and document all interactions.
  
  

Pipeline Management

• Manage multiple customer conversations simultaneously throughout 1–4 week sales cycles.

• Ensure timely follow-ups, clear communication, and proactive next steps.

• Coordinate with tour operators for booking finalization and client handoff once a sale is closed.
  
  

Qualifications & Experience Core Requirements:

• Experience in sales or client-facing roles, ideally in hospitality, real estate, financial services, or other consultative/high-ticket sales is a plus.

• Good spoken and written English; clear, neutral accent preferred (approx. B2–C1 level).

• Proven ability to communicate confidently with high-net-worth individuals, Typical demographic: 55+, Canadian market

• Experience managing multi-touch, multi-week sales cycles and following up consistently.

• Strong listening skills with a consultative approach to recommending solutions.

• Highly organized with experience in managing CRMs and strong attention to record-keeping

• Confident, professional, calm demeanor suited for a mature clientele.

• University degree preferred, minimum 2 years of college

• Ability to work full-time in an office-based BGC Taguig, night-shift setup aligned to Canada time zones.
  
  

Work Setup

Location:Office-based, BGC Taguig, Philippines

Schedule:Night shift (aligned with Canada time zones)

Employment Type:Full-time

Client/Vendor Interaction:Daily contact with leadership and travel experts

All tools, systems, and extensive training will be provided.

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