IT Technical Support

Seapeak


Date: 3 weeks ago
City: Makati City
Contract type: Full time
  • Monitors and responds to system, communications, and client problems via our Zendesk ticketing system
  • Provides maintenance and general day-to-day running of the helpdesk system – Zendesk
  • Takes ownership of multiple different IT tools/applications, providing full setup/configuration/support
  • Deals with walk-up requests and ticket/call escalations from third-party first line support
  • Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals
  • Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account terminations
  • Work with the Manager, Vessel IT Systems, and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
  • Maintains local office IT equipment setup, managing spares and pro-actively refreshing hardware as required
  • Installs, configures, modifies, and tests computer hardware such as workstations, printers, and other equipment such scanners, switches, network cards; installs and test software according to established procedures
  • Setup and installation of server operating systems and associated hardware related to both shore and vessel environments
  • Performs Active Directory functions such as user network access permission, AD account administration, workstation administration, and other AD administrative functions
  • Performs Office 365/Azure administrative functions, including Teams and SharePoint setup and configuration
  • Communicates with external vendors and partners regarding maintenance and incident support by performing duties such as problem escalation, remote support calls, and troubleshooting where applicable
  • Creates and maintains technical documentation (user guides, how-to documents, local configuration information etc.)
  • Participates in the second level on-call rotation, providing evening and weekend support whether in the office or remotely when required
  • Provides support for conferences including audio and visual setups
  • Provides IT Orientations and delivers IT related training for users
  • Undertakes self-study to improve technical knowledge and keep current with new and upcoming technologies
  • Leads or assists on IT projects and other duties as assigned
  • Travels to other offices or vessels as required for operational support, upgrades, implementations, and projects

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