Billing Specialist-1

Job Description

A Day in the Life

• Prepare, review, and issue accurate customer invoices based on contracts and service agreements.
• Validate billing data to ensure accuracy, completeness, and compliance with subscription terms.
• Investigate and resolve billing discrepancies, errors, and customer disputes in a timely manner.
• Monitor customer accounts for payment status and assist with reporting on overdue balances.
• Generate standard billing reports for internal stakeholders and customer inquiries.
• Ensure customer billing information is accurate and consistent across systems.
• Collaborate with Sales, Customer Success, Finance, and Legal teams to ensure billing alignment with contractual terms.
• Communicate billing issues and resolutions clearly and professionally to customers and internal teams.
• Recommend process improvements to enhance billing accuracy and efficiency.
• Review peer work for accuracy and identify potential process gaps.
• Participate in team initiatives to support smooth and compliant billing operations.
• Other job duties as assigned by the manager
  
  

We Are Looking For Someone Who Brings

• Bachelor’s degree in Finance, Accounting, Economics, or related field.
• 1–3 years of relevant accounting, billing, or finance experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong Excel skills including VLOOKUP/XLOOKUP, pivot tables, filters, and data validation.
• Experience with billing software or ERP systems to create and process invoices.
• Understanding of recurring billing models, subscription terms, and basic proration concepts.
• Ability to generate and interpret billing reports.
• Knowledge of maintaining accurate billing data across integrated systems.
  
  

CHARACTERISTICS

• Strong attention to detail and accuracy.
• Clear and professional written and verbal communication skills.
• Problem-solving mindset with ability to investigate discrepancies.
• Ability to manage workload and meet deadlines.
• Collaborative team player who works effectively across departments.
• Customer-focused approach with commitment to resolving issues efficiently.
  
  

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Optical Benefits including Dependents

Flexible Planned Paid Time Off and Sick Leave

Inclusive and Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Passionate About Community Involvement

Company-Paid Life Insurance Coverage

Hybrid Work Arrangement

Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.