IT Helpdesk - PH (Remote)
Snapscale
Date: 6 hours ago
City: Davao
Contract type: Full time
Remote
Overview:
Snapscale is seeking an experienced Level 2 Help Desk / Support Agent to provide technical support within a Managed Service Provider (MSP) environment. This role involves handling escalated IT issues, supporting end users, and managing Microsoft-based systems and infrastructure. The ideal candidate has strong troubleshooting skills, solid technical knowledge, and the ability to work in a fast-paced support environment.
Key Responsibilities:
Snapscale is seeking an experienced Level 2 Help Desk / Support Agent to provide technical support within a Managed Service Provider (MSP) environment. This role involves handling escalated IT issues, supporting end users, and managing Microsoft-based systems and infrastructure. The ideal candidate has strong troubleshooting skills, solid technical knowledge, and the ability to work in a fast-paced support environment.
Key Responsibilities:
- Provide Level 2 technical support for end users via phone and remote tools
- Set up new PCs and ensure proper documentation of all work performed
- Manage and support Office 365 environments, including user administration
- Troubleshoot hardware and software issues on Windows 10 and Windows 11 systems
- Support Microsoft Intune device management (basic level)
- Administer users and permissions in Windows Server 2012 and later
- Provide support for SharePoint (Office 365) administration
- Perform virus removal, system cleanup, and remediation tasks
- Troubleshoot PC hardware issues (memory, storage, and component replacement)
- Support basic network troubleshooting (WAN/LAN, IP addressing, DHCP)
- Perform basic firewall troubleshooting and configuration
- Use ConnectWise Manage and remote support tools for ticket handling
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Yearly salary increase
- Opportunities for career growth and development
- 5–7+ years of experience in a Managed Service Provider (MSP) or Help Desk environment
- Strong experience managing Office 365 users and systems
- Solid knowledge of Microsoft Windows 10/11 environments
- Experience with Microsoft Office 2016, 2019, and Office 365
- Experience with Windows Server 2012 and later user management
- Basic knowledge of Microsoft Intune and SharePoint administration
- Strong troubleshooting skills for hardware, software, and network issues
- Understanding of WAN/LAN, IP addressing, and DHCP concepts
- Familiarity with basic firewall configuration and troubleshooting
- Willingness to learn new technologies and tools
- Strong communication skills with a positive and team-oriented attitude
- Detail-oriented, self-driven, and able to work independently
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