IT GCC General Manager - Manila

IT GCC General Manager - Manila

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

The IT GCC General Manager is responsible for overseeing the operations, financial performance, and strategic evolution of the IT Global Capability Center (GCC) in Manila. This role positions the GCC as a co-owned strategic partner to Group IT, ensuring high-quality service delivery, sustainable talent management, and continuous operational improvement. The General Manager owns the operational ecosystem while collaborating with Central IT on delivery outcomes.

WHAT ARE YOU GOING TO DO?

Service Delivery & Operational Excellence

• Ensure high-quality IT service delivery aligned with SLAs and business expectations
• Manage ramp-up, transition, and scaling activities while ensuring delivery continuity
• Implement standardized delivery frameworks and processes
• Oversee facilities, infrastructure, and local vendors to maintain operational stability and ensure business continuity

GCC Governance & Strategy

• Act as co-owner of GCC performance with Central IT divisions
• Participate in governance forums and align GCC strategy with business goals
• Implement shared accountability (RACI) across operations and delivery
• Contribute to GCC maturity roadmap and capability evolution
• Ensure full compliance with Philippine Economic Zone (PEZA) regulations

Financial Management & P&L

• Own GCC budget, forecasting, and financial performance
• Drive cost efficiency and value realization initiatives
• Ensure transparent recharge and cost allocation mechanisms
• Provide financial reporting and performance analysis

Talent & Center Management

• Lead recruitment, onboarding, and talent retention strategies
• Build strong employer branding in local market
• Develop career pathways and workforce capabilities
• Manage employee engagement and retention
• Drive local Employer Branding initiatives to attract and retain top-tier IT talent in the highly competitive Manila market

Performance & Continuous Improvement

• Define and track KPIs across delivery, talent, and efficiency
• Drive automation, AI, and process improvement initiatives
• Monitor performance metrics including SLA adherence and employee engagement
• Collaborate on performance optimization initiatives

Stakeholder Management

• Act as primary interface between GCC, IT leaders, and support functions
• Ensure transparency on delivery, cost, and performance
• Drive stakeholder engagement and adoption of GCC model

WHAT ARE WE LOOKING FOR?

• Minimum 10 years’ experience of managing IT services or shared services operations
• Experience in global IT environments and transformation initiatives
• Strong understanding of IT service management and performance metrics
• Proven experience in financial management and P&L ownership
• Strong leadership and stakeholder management skills
• Deep understanding of the Philippines IT-BPM industry, including direct experience managing PEZA-registered entities and local labor laws (DOLE).

WHAT WE OFFER

• Competitive basic salary
• HMO w/ 2 free dependents from day 1 of hiring
• Medical reimbursement (includes eyeglasses)
• Life insurance
• 20 annual leaves + bereavement leave + wedding leave
• Hybrid set up w/ 3 days a week onsite and 2 days WFH. This will depend on the business needs and agreement with the manager.
• Annual Performance Reviews w/ a chance of a salary alignment
• Annual Company Performance Bonus
• Retention Bonus (similar to a signing bonus)
• Retirement Fund

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.