HR Admin and Contact Center Associate

Role Overview:

• The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.

• The team member must ensure they share their specialist knowledge within the team.

General Responsibilities / Accountabilities:

• Process movements (transfers, promotion) and leaver requests

• Process HR Administration requests

• Answer client’s calls and emails

• Process client’s queries and escalations

• Provide clarification of HR policies and procedures

• Organize knowledge sharing sessions internal and cross teams

• Successful process related problem solving

• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

• Maintain HR system catalogues

• Manage HR organization structure

• Manage time

• Adjust records

• Process separation

• People and Process move

• Reporting

Qualifications (Education/Experience/Certification):

• 1.5-2 years relevant experience

Work Setup:

• Hybrid setup following North American time zone