Healthcare Account Representative
ClearSource BPO
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Remote
Are you passionate about delivering exceptional customer service and making a meaningful impact in healthcare support? As a Healthcare Account Representative, you will assist members and providers by addressing inquiries with care, accuracy, and timeliness. You’ll follow established processes, document interactions, and collaborate cross-functionally to deliver effective solutions.
Join ClearSource and be part of a people-first culture where quality, accountability, and teamwork drive success.
What You Will Do as a Healthcare Account Representative
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:
At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:
Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City
Join ClearSource and be part of a people-first culture where quality, accountability, and teamwork drive success.
What You Will Do as a Healthcare Account Representative
- Deliver high-quality customer service in alignment with ClearSource standards.
- Support members and providers by addressing concerns promptly and effectively.
- Ask relevant, insightful questions to accurately identify and resolve issues.
- Accurately document customer interactions and transactions using approved systems and tools.
- Adhere to established processes, protocols, company policies, and team guidelines.
- Collaborate with fellow CSRs, internal departments, and clients to provide appropriate and timely solutions.
- Complete all required compliance trainings within designated timelines.
- Maintain schedule adherence, including assigned shifts, breaks, and meal periods.
- Completed at least college-level education.
- Minimum of 1 year experience in healthcare customer service within a call center environment.
- Willing to participate in onsite training as required.
- Possess excellent verbal and written communication skills.
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:
- Competitive salary – Get paid for doing what you love!
- Medical and dental insurance (with free dependent coverage!).
- Group life insurance for peace of mind.
- Paid time off (PTO) – Because work-life balance matters.
- Outstanding career growth opportunities – Learn, advance, and develop your career.
- A fun, innovative, and energetic team culture – Be part of a company that values its employees
- Skills and leadership development to help you reach your full potential.
- Free meal for onsite employees
At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:
- Customer First – We are obsessed with delivering an exceptional customer experience.
- Personal Accountability – We do the right thing and own our actions.
- Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
- Hungry – We bring passion, energy, and drive to everything we do.
- Happy & Healthy – We believe in balance, well-being, and a positive workplace.
Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City
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