End to End Installation Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

Working as Installation Coordinator, you are responsible to ensure that installation and associated logistics are carried out from point of sale through to training; keep the customer informed throughout the process and managing installation targets; ensure systems are in place to achieve an excellent customer experience through the interaction, installation and training processes; and liaise and maintain an ongoing relationship with Sales, Services, Carrier companies and other relevant stakeholders as required.
The role will be assigned the following responsibilities:

• Ensure that machine installation process is run in accordance with the Branch Installation Procedures;

• Schedule installations of both hardware and software solutions offered by Canon CBS;

• Follow up on any implementation issues within Canon to provide the customer with a seamless implementation experience;

• Gain Customers signoff on the completion of the implementation from Canon Engineers/Business Partners;

• Provide advice, guidance and support to customers during and after implementation as required;

• Provide feedback and make recommendations for the maintenance of the department’s processes and procedures manual;

• Ensure adherence to Occupational Health &; Safety policy;

• Contribute to planning requirements for all major contracts and tenders;

• Develop and implement agreed installation processes for national roll-outs – including acting as a coordination and escalation point for implementations being managed by other branch coordinators;

• Identify customer (internal and external) needs and implement appropriate solutions within the bounds of delivering installations services effectively and profitably;

• Ensure the timely delivery of hardware and software to customers;

• Liaise with Team Leaders, Schedulers and Service Supervisors to effectively solve ETA questions/escalations regarding installations;

• Activity coordination. Follow implementation process through the different install stages such as: Network/Hardware configuration, run-up process, delivery time, trade-in (if applicable) and training;

• Identify and obtain all relevant information pertaining to installations and subsequently distribute to required staff.

Qualifications

• Bachelor’s Degree Holder of any course

• At least 2 years related working experience in Technical Support coordinator role with exposure preferred but not required.

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.