DE033152-Quality Auditing Analyst
Accenture
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
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POSITION TITLE: Quality Auditing Analyst
WORK SETUP: Return to Office
RESPONSIBILITIES:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Gateway Tower 2
SKILL AND QUALIFICATIONS:
POSITION TITLE: Quality Auditing Analyst
WORK SETUP: Return to Office
RESPONSIBILITIES:
- Work with Quality Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
- Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
- Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
- Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
- Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
- Become and remain knowledgeable about the Client's products and community standards
- Ensure awareness and understanding of Content Policy and operational guideline updates
- Mentor new Quality Analysts on the use of audit tools and systems
- Develop process documentation and aggregates feedback about the functionality of audit tools
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Gateway Tower 2
SKILL AND QUALIFICATIONS:
- Standard QA profile; no domain
- At least 2 years of solid experience
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