DE032206-Customer Service Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service Analyst
WORK SETUP: Return to Office

OVERALL PURPOSE:
As a scheduling coordinator, you will work directly with senior executives to ensure their schedules are maintained as needed.

RESPONSIBILITIES:

• Interact with key business operations through Video conference, Emails and Chat to coordinate project set up, vendor worker onboarding and data management.
• Work with the execution team to process tasks such as project setup, project amendments and other onboarding activities.
• Coordination with multiple client teams to coordinate onboarding and get requests to resolution.
• Research and solving questions on the onboarding process, data and policy based on internal client information and policies
• Provide status updates on projects during weekly/monthly/quarterly BRs.
• Data Compliance & Clean up - Analyze and execute initiatives to promote data integrity and data compliance.
• Calendar support for up to 7 executives
• Maintaining and updating schedules, calendars, and agendas
• Verifying participant availability for planned meetings
• Confirming meetings and securing conference rooms
• Sending reminders of scheduled meetings
• Rescheduling or canceling meetings in a timely manner
• Partnering closely with executives to align calendars with their business priorities
• Quarterly calendar analysis to ensure efficient workflow
• Large team meeting bookings across global offices
• Event logistics support (offsites, tech talks, all hands bookings)
• Travel and expense support (researching flights, accommodations, ground transportation and business meals; processing expense reports)

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS:

• Standard Voice Profile; no domain
• At least 2 years of Voice experience

Preferred:

• Experience in program and project management with administrative work or support such as executive assistant, admin assistant, virtual assistant, clerical, secretarial, logistics, travel, expenses, hospitality domains on a client facing environment