CX Project Officer

RCBC


Date: 2 hours ago
City: Makati City
Contract type: Full time
Job Summary

  • The Customer Experience and Project Officer is responsible for supporting RCBC Wealth Management Group’s (WMG) strategic initiatives in enhancing client journeys, improving service delivery, and embedding customer-centric practices across the organization. The role plays a key part in executing CX transformation projects, managing the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) programs, and driving process and digital innovations that deliver a seamless, best-in-class experience for RCBC Wealth clients.

How will you contribute?

  • Customer Experience (CX) Strategy and Design
  • Transformation and Process Re-engineering
  • Cross-Functional Collaboration and Change Management
  • Performance Tracking and Governance
  • Compliance and Risk Management

What will make you successful?

  • Bachelor's degree, preferably in Business, Information Technology, or a related quantitative field
  • Deep understanding of CX principles, client journey mapping, process improvement methodologies (e.g., Lean Six Sigma), and project/program management.
  • At least 3-5 years of relevant experience in Customer Experience, Business Transformation, Process Improvement, or Project Management, preferably within the financial services industry

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