Customer Support Associate (Learning Specialist)
Cooee Inc. Career (Be one of us)
Date: 3 weeks ago
City: Makati City
Contract type: Full time
DAYSHIFT | Fulltime | Makati (Full Onsite)
About The Role
As a Customer Support Associate, you will play a vital role in delivering a smooth and positive experience for customers. You will respond to questions, address concerns, and collaborate with internal teams to ensure orders, deliveries, and post-sales requests are completed efficiently. This role also offers the chance to contribute to process improvements, learn new systems, and develop skills that support career growth.
Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.
We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.
What you'll be working on:
Onsite (Makati Office): 2nd Floor, Vicente Madrigal Building - 6793 Ayala Avenue, Makati City
About The Role
As a Customer Support Associate, you will play a vital role in delivering a smooth and positive experience for customers. You will respond to questions, address concerns, and collaborate with internal teams to ensure orders, deliveries, and post-sales requests are completed efficiently. This role also offers the chance to contribute to process improvements, learn new systems, and develop skills that support career growth.
Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.
We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.
What you'll be working on:
- Handle customer inquiries, delivery updates, and feedback
- Coordinate warranty claims and liaise with suppliers
- Support order management and ensure records are accurate
- Work with the warehouse on shipments and inventory concerns
- Maintain positive, professional communication across all channels
- Assist senior project managers on preparation work for commercial fit-outs
- Manage open tasks, follow through, and stay organized
- Use tools such as Freshdesk, W3APP, and Shopify for daily operations
- Open to fresh grads and candidates with up to 5 years of customer service experience
- Strong English communication skills (phone & email)
- Confident using MS Office, spreadsheets, and email
- Solutions-focused and great at building rapport
- Organized, proactive, and comfortable working independently or in a team
- Adaptable, eager to learn, and ready for new challenges
- Experience with CRM tools (Freshdesk, Shopify) or Australian accounts is a plus, but not required
Onsite (Makati Office): 2nd Floor, Vicente Madrigal Building - 6793 Ayala Avenue, Makati City
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Program Manager - Niche and Special Markets
RCBC,
Makati City
1 week ago
Job SummaryThe Program Manager for Niche and Special Markets is primarily responsible in the development, execution and management of strategic programs and initiatives targeting niche and special market segments to achieve business objectives and enhance customer engagement for the Bank.How will you contribute?Collaborate with the Department Head, sales and product teams, and operational stakeholders to develop and execute strategic programs...
Executive Assistant
Aon,
Makati City
1 week ago
Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What The Day Will Look LikeExecutive & Business SupportProvide end‑to‑end executive support,...
Reserve Officer
RCBC,
Makati City
2 weeks ago
Job SummaryAssumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction. Willing to be assigned in the following locations: MakatiHow will you contribute?Assumes...