Customer Service Supervisor
Recruitify_HR
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Description
- Oversee daily customer service operations to ensure high-quality service delivery.
- Train and mentor customer service representatives, providing guidance on best practices.
- Resolve customer issues and complaints efficiently, escalating when necessary.
- Analyze customer feedback and implement improvements to enhance service quality.
- Manage scheduling and staffing to ensure adequate coverage during peak hours.
- Educational Qualifications: Diploma in a relevant field
- Experience Level: 02 years in BPO sector
- Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
- Responsibilities and Duties: Ability to train and support staff in customer service roles
- Qualities and Traits: Strong leadership and interpersonal skills
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Technical Support Associate
Abbott Laboratories,
Taguig
12 hours ago
Position Summary
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.
The Technical Support Associate documents complaints and inquiries on product distributed by Abbott ARDx through Infectious Diseases, Toxicology and...
Patient Experience Specialist
Canon,
Taguig
2 days ago
Essential duties
Patient Service & Case Management
Handle inbound and outbound patient inquiries via phone, email, and messaging platforms.
Identify patient needs, clarify information, and assist with appropriate next steps, escalating to clinical teams when required.
Support complaint resolution with empathy and professionalism, ensuring patient satisfaction.
Maintain accurate patient information across database systems.
Team Support & Collaboration
Provide daily support...
Customer Service Specialist
Abbott Laboratories,
Taguig
2 days ago
Customer Service Specialist
Reports to: Team Leader, CS Operations
Location: Taguig, Metro Manila
Role summary
You will lead day-to-day international customer service operations for affiliates and distributors, owning the order-to-cash flow from order entry through order shipment. You will manage shipments and trade documentation and act as the primary liaison among customers, Affiliates, Sales, Quality, Master Data, Warehousing/Supply Chain and...