Customer Service Representative I

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Summary:

The Order Support Specialist is responsible for supporting Cargo Solutions customers through the ordering process by processing customer orders in a timely and accurate manner, communicating order status back to the customer and managing customer satisfaction . Daily t asks include accurately processing incoming orders, approving orders created by other team members or customers, maintaining master data and documentation related to the orders process, resolving order related issues, supporting customers ordering via the Cargo Orders website, and communicating order status back to the customer in a timely and professional manner. The ideal candidate will have strong customer service and communication skills and must be detail oriented.

Responsibilities:

• Timely and accurate data entry of customer orders.
• Sending Order Acknowledgments
• Answering questions related to the Ordering process.
• Creating Quotes for customers.
• Following up with customers and other employees to ensure order is shipped and invoiced in a timely manner.
Collaborate with Sales, Finance, and Operations to ensure customer’s needs are addressed

Skills:

• Excellent customer service and communication skills
• Ability to use a computer system to process orders quickly and accurately
• Time management
• Detail-Oriented
NetSuite experience a plus

Qualifications:

• High School Diploma or equivalent.
• 1-2 years of experience in a Customer Service role.
• Proficiency in MS Office products.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.