Customer Service Representative
Prime Results Payment Collection
Date: 9 hours ago
City: Taguig
Contract type: Full time
- As a Customer Service Representative (Telecollectors), you will be responsible for contacting customers to collect outstanding debts and negotiating payment terms. You will maintain a professional demeanor and adhere to company policies and legal requirements to achieve successful collections while maintaining customer relationships.
- Contact customers via phone to remind them of outstanding debts and facilitate payment arrangements.
- Negotiate payment plans and settlement agreements within company guidelines.
- Record and update customer information and interactions in the company database.
- Handle customer inquiries and disputes regarding their accounts.
- Maintain compliance with federal, state, and local collection laws and regulations.
- Achieve monthly collection targets and contribute to the teams success.
- College or High school diploma or equivalent; additional education is a plus.
- Previous experience in collections, customer service, or a related field preferred.
- Strong communication and negotiation skills.
- Ability to handle difficult conversations and remain calm under pressure.
- Proficiency in using computer systems and databases.
- Strong attention to detail and organizational skills.
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