Customer Service Associate (E-Commerce)

• Job Title: Customer Service Associate (E-Commerce)
• Location: Pasay City, Metro Manila (Onsite at MOA Complex)
• Employment Type: Full-time, Permanent
• Compensation: PHP 22,000 - PHP 28,000 / month

Role Overview

We are hiring for one of our clients—a global, award-winning leader in the e-commerce industry—seeking highly motivated Customer Service Associates to join their Technical Support team in Pasay City. You will not be asked to read from a rigid script; instead, you will be empowered with the training and tools needed to investigate, problem-solve, and guide customers toward real resolutions.

Key Responsibilities

• Serve as the first point of contact for the North America and United Kingdom (UK) markets.
• Resolve customer queries across multiple channels (phone, chat, and email) regarding orders, products, payments, and website navigation.
• Utilize a variety of internal tools to navigate, research, and review technical solutions.
• Deliver an exceptional, personalized support experience in every customer interaction.

Schedule & Hours

• Variable Hours: Minimum 40-hour work week on shifting schedules based on customer demand.
• Rotational Shifts: You must be willing to work rotating shifts, including graveyard schedules, weekends, and holidays.
• Advanced Notice: You will receive your exact work schedule at least 4 weeks in advance.
• Peak Seasons: During high-volume months (prime, peak, etc.), restrictions on tardiness, absences, and time-off will be implemented to meet business needs.

Required Skills & Qualifications

• Education & Experience:
• Completed at least 2 years in college OR Senior High Graduate; OR
• High school graduate (old curriculum) with at least 1 year of customer service experience; OR
• Less than 2 years in college with at least 1 year of customer service experience.
• Language: Strong communication skills in English (both written and oral fluency).
• Technical: Proficient computer navigation and multi-tasking skills.
• Work Right: Have the right to work in the Philippines without restrictions.

Benefits & Perks

• Comprehensive Insurance (HMO, Life, and Personal Accident Insurance).
• Leave Benefits (Annual, Sick, Maternity, and Parental Leaves).
• Medical Spending Account / Reimbursements.
• Employee Assistance Program (24/7 counseling and referral services).
• Statutory government benefits (SSS, PhilHealth, and Pag-IBIG).
• Complete equipment package provided upon joining.

Equal Opportunity Employer

Our client passionately believes that employing a diverse workforce is central to their success. Recruiting decisions are based strictly on experience and skills. All qualified candidates are welcome regardless of background or prior employment history.

Apply Now!