Customer Facing Supply Chain Executive

WHAT YOU WILL DO The role is responsible for supporting and implementing customer-facing supply chain strategy, partnership and operational excellence. Working closely with customers, the successful candidate will strengthen their supply chain process to align with Perfetti Van Melle's by close coordination and partnership with Sales teams
This position is responsible for ensuring timely and accurate processing of order, STO and Freegoods from receipt to delivery to PVM customers. The position is also responsible for addressing all issues related to customer-facing accounts, Sales and Distribution with other functional departments
Principal Accountabilities:
Customer Engagement / Trade Service Level

• Lead tactical calls with customers that are focused on:

• Service Level Agreements
• Order fulfillment
• A/R collection
• On-time delivery
• CFR (Case fill Rate) compliance
• Penalty Management
• Regular visit to customers to check any operational concerns
• Handle and resolve customer complaints by performing RCA methods
• Work with the Sales team to define joint improvement plans with customers

Order Management

• Handle overall transactions in terms of compliance on timely order confirmation, picking advise to 3PL, and vessel schedule
• Ensure 100% timely and accurate order processing in compliance with the company SOP

• Ensure compliance to NPDs and Promo SKUs pipeline and trade deals are implemented according to plan

• Monitor and report Out-of-Stock (OOS) and un-served orders to highlight risk and avoid penalties from the Customers

Collaborative Inventory Management

• Use SSIS available data (sell out, inventory level, geographical sales, customer forecasts) to help improve forecasting and stock levels in collaboration with planning team and sales

• Continuously improve ordering process with customers via Collaborative Inventory Planning (CIP)

• Lead and implement the CIP process with the Distributors and integrate the Supply Chain and Sales on issue management, efficiency, and improvements

OUR PERFECT CANDIDATE

• Bachelor's degree in Industrial Engineering, or any related field
• Minimum of 5 years or above experience in Customer Service or Logistics management in FMCG industry
• SAP SD and MM knowledge
• Proficient in MS Office (Excel, Powerpoint, Word)

WE OFFER

• The opportunity to join a global leader in confectionery and gum‑manufacturing whose brands reach more than 150 countries
• A vibrant working environment where innovation, quality and consumer‑first thinking drive everything we do
• A collaborative and inclusive company culture – you’ll be supported to develop your career, access training, and work alongside a diverse team of professionals
• A sense of purpose: we’re committed to doing business with integrity, caring for our people, and contributing positively to the environment and our communities
• Room to grow: as part of a fast‑moving, high‑profile business, you’ll have exposure to new challenges, cross‑functional projects, and the chance to make an impact