Customer Care Officer

We’re Hiring: Customer Care Officer!

Join Speedie Waste and become part of a small, supportive, and customer-focused team! We are looking for a friendly, professional, and solutions-oriented Customer Care Officer who is passionate about delivering exceptional service and ensuring a positive customer experience.

Location: Pasig, Philippines

Work Mode: Work from Office

Role: Customer Care Officer

Answer incoming calls, take bookings, and respond to customer enquiries professionally and efficiently

Manage the company inbox and handle booking requests, customer queries, and email escalations

Accurately update customer information, service requests, and booking changes in company systems (Wastedge, SharePoint, Microsoft 365)

Reschedule bookings during public holidays and service interruptions

Coordinate with internal teams to ensure smooth communication and timely service delivery

Assist with general administrative tasks to support daily operations and customer satisfaction

Maintain a high standard of customer service aligned with Speedie Waste’s values and policies

Previous experience in customer service or a call centre environment (waste management or logistics experience is a plus)

Excellent verbal and written communication skills

Ability to manage a busy inbox and respond accurately and promptly

Proficiency in Microsoft Office (Outlook, Word, Excel) and the ability to quickly learn new systems

Strong time management and organisational skills

A team-first attitude with a willingness to support colleagues when needed

Ability to stay calm under pressure and resolve issues professionally