Control Manager - Associate

JOB DESCRIPTION

Shape the future of risk management by helping teams spot issues early and build smarter, stronger controls. As a Control Manager at JPMorganChase, you will use automation, data analytics, and modern digital tools to turn insights into action and strengthen how we manage operational risk. You will partner with stakeholders across the business, grow your influence, and build in-demand expertise in areas like artificial intelligence and machine learning. Join a team where your work improves outcomes, supports career mobility, and helps create a proactive, inclusive risk culture.

Job Summary

As a Control Manager within Consumer and Community Banking, you partner with stakeholders to analyze risks and design effective controls. You leverage digital tools, automation, and data analytics to support a forward-thinking risk culture. You contribute to control program initiatives and build expertise in automation, AI/ML, and LLM practices.

Job Responsibilities

• Collaborate with stakeholders to analyze risk and control environments, identify gaps, and investigate root causes.
• Support the design, implementation, and monitoring of controls using digital tools and automation.
• Dive into program data, utilize analytics and visualization tools, and create decision-driving reports.
• Collect information for Risk & Control Self-Assessments, including process walkthroughs and mapping exercises.
• Support control program initiatives to meet regulatory requirements and address operational risks.
• Identify and drive improvements through innovation and technology.
• Apply digital risk management, automation, AI, and agile practices in daily work.
• Communicate findings and recommendations clearly to stakeholders.
• Contribute to lessons learned sessions and apply insights to current projects.
• Organize and compare information to support analytical decision-making.
• Promote teamwork and an inclusive environment across groups.

Required Qualifications, Capabilities, and Skills

• Demonstrate at least 5 years of experience in financial services, controls, audit, quality assurance, or operational risk management.
• Apply basic risk and control concepts, follow escalation procedures, and identify risks with supervision.
• Support change initiatives and learn change management tools and processes.
• Develop persuasion skills and engage stakeholders in discussions.
• Build working relationships with internal stakeholders and communicate clearly.
• Create presentations, write clear documentation, and engage in active listening.
• Organize and compare information to make fact-based decisions and draw conclusions.

Preferred Qualifications, Capabilities, and Skills

• Learn and apply JPMC policies, standards, and regulations in business and product contexts.
• Communicate technical insights to business stakeholders with support.
• Translate technical concepts to business value and participate in knowledge sharing sessions.
• Support the adoption of machine learning and automation capabilities.
• Demonstrate proficiency in CORE, Agile principles, Jira, and digital control platforms.
• Apply controls expertise in Intelligent Solutions, Model Governance, and technology use cases.
• Interpret SQL, data analytics, visualizations, and automation with a foundational understanding of data infrastructure.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.