Customer Service Advisor – Travel Account (In-House Contact Center)

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

What You Will Do

• Assist customers with their inquiries and concerns in English via phone, chat, or e-mail
• Communicate effectively with customers, showing empathy and patience
• Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
• Advocate the Trip.com Group culture both internally and externally
Assist with ad hoc projects, as assigned

What We Are Looking For

• Good verbal and written English communication skills
• At least 1-year experience in customer care center; travel industry experience, preferred
• Has passion for helping and supporting others and gains sense of fulfillment from saving someone’s day
• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays
• Good computer skills and knowledge of MS Office tools
• Positive and forward-thinking attitude; diligent and results-oriented
• Must be amenable to work onsite

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!