Collections Associate

Toyota Financial Services Philippines


Date: 6 hours ago
City: Makati City
Contract type: Full time
Job Description

  • Contacting customers through digital channels (email, SMS, chat, sometimes calls) to remind them of due or overdue payments
  • Monitoring accounts and tracking payment status using internal systems
  • Negotiating payment plans or settlement options with customers
  • Updating customer records and documenting interactions accurately
  • Using dashboards or CRM tools to prioritize accounts and follow-ups
  • Ensuring compliance with company policies and financial regulations
  • Use of automated dialers, chat systems, and collection software
  • Handling large volumes of accounts through data-driven workflows
  • Sometimes analyzing customer behavior to improve collection rates

Qualifications

  • Bachelor's degree holder preferably in Business Management, Marketing, Accountancy, Financial Management.
  • 0 to 3 years of experience in financial or similar industry.
  • Strong communication skills (especially written, since much is digital)
  • Basic financial understanding (loans, interest, repayment terms)
  • Familiarity with CRM tools or collection systems
  • Attention to detail and organization
  • Negotiation and problem-solving skills
  • Know how to use the MS Office applications (Word/Excel) or reporting tools

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