Client Services Representative - Reporting and Analytics

Job Description

Responsible for providing support to clients of Compliance Services, specifically for Transparency. This role is versatile but is focused on transparency reporting which requires a higher level of technical proficiency and familiarity with data and data manipulation concepts. Familiarity with Pharmaceutical compliance regulations is helpful. Detailed process orientation and superior communication skills is critical.

Responsibilities

• Perform Transparency Reporting tasks including:

• Data validation – validating data against other sources

• Data remediation – updating data based on provided business rules

• Data Analytics – looking for trends in data, and provided related reporting

• Transparency Reporting – generate draft reports, understand methods for reporting, be able to articulate methods

• Sends information requests to clients for required information. (e.g., missing information, clarification of information, documentation)

• Track activities, and report activity data to client.

• Perform quality reviews and validation of data inputs

• Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

• Provide weekly reports on status of all activities to Client stakeholders

• Reporting automation activities using BI tools

Competency Requirements

• Background in Pharmaceutical, Technology Services or Software Industry desirable, but not mandatory

• Proficiency in MS-Office, Word, and Outlook

• Advanced abilities with MS Excel required to do data analysis and validation – Power Query and VBA Macros

• Knowledge with Power BI or other BI tools

• Good organizational skills and ability to meet deadlines working within a time sensitive environment

• Ability to multi-task and prioritize

• Superior customer service

• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment Education, Skills, Experience Desired

• Bachelor’s degree or equivalent

• 3 years related work experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.