Claims Support Officer – Admin

Job Description:

Your Next Big Career Move Starts at DXC Technology

We’re Hiring: Claims Support Officer – Admin

Location: DXC Manila IPC McKinley Hill, Taguig City
Employment Type: Full Time

At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for an Claims Support Officer – Admin who is motivated, skilled, and eager to contribute to meaningful projects.

Key Responsibilities

• Provide high quality administrative, customer and office services in order to contribute to the efficient and effective functioning of the department.

• Ensure Client Service Standards are upheld.

• Process documents, payments and schedules in accordance with agreed timelines and in compliance with relevant legislation.

• Register and administer claims within prescribed timeframes.

• Provide high standard of phone service for all incoming calls within workers compensation team

• Ensure clients and injured employees experience high level customer service relating to Workers’ Compensation

• Ensure all incoming mail is cleared and actioned daily and within Client Service Agreements and legislated timeframes.

• Minimise data integrity errors.

• Identify required refinements to claims administration procedures and support material that would contribute to continuous claims management improvements.

Qualifications

• Typically, 2-4 years of relevant work experience in related field.

• Proven experience in the industry

• A continuous learner that stays abreast with industry knowledge and technology

• Compensation Legislation and self-insurance policies and business rules, regulations and guidelines relating to tasks within the Administration area.

• Strong understanding of all state standards of Practice and procedures.

• Strong understanding and Agent remuneration drivers as they related to administration function.

• Understanding of Self-insurance based systems including but not limited to Assure, AWS, Amazon connect

• Excellent oral and written communication skills.

• Highly developed self-management and organisation skills.

• Continuous improvement and initiative – including flexibility and ability to adapt to change.

• Strong analytical skills

• Customer service focus
  
  

Experience and Knowledge:

• Previous experience in data entry, administration is advantageous.

• Basic computer literacy.
  
  

What We Offer

• Competitive compensation and benefits

• Professional growth opportunities

• A collaborative and inclusive workplace
  
  

If this sounds like you, apply and take the next step in your DXC journey.

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About DXC:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com .

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.