Business Application Support Analyst

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About The Role

We are seeking an experienced Business Application Support Analyst to lead Production Operations and Service Delivery for Order-to-Cash (O2C) systems and critical enterprise applications.

This role is responsible for ensuring the reliability, stability, and performance of systems supporting billing, invoicing, collections, and financial operations across global regions. You will collaborate across technical teams, business stakeholders, and vendors to deliver seamless, high-quality service.

Key Responsibilities

• Support SAP S/4HANA, Siebel, and enterprise systems
• Troubleshoot incidents and manage production issues
• Ensure smooth billing, invoicing, and collections processes
• Manage tickets via ITSM tools (e.g., ServiceNow)
• Collaborate with IT, business teams, and vendors
• Drive process improvements and automation
  
  

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred)
• 5+ years of experience in Application Support or IT Service Delivery
• Strong expertise in enterprise and legacy application environments
• Deep knowledge of SAP S/4HANA, Siebel, and Order-to-Cash processes
• Experience with application integration, databases, and hybrid infrastructures
• Familiarity with ITIL practices (certification preferred)
• Proven ability to manage stakeholders, vendors, and global teams
• Excellent communication and leadership skills
  
  

Preferred Skills & Tools

• ServiceNow or other ITSM platforms
• SAP S/4HANA, Siebel, PeopleSoft
• Power BI and enterprise reporting tools
• Azure, on-prem, and mainframe environments
  
  

Why Join Xerox?

• Global impact across industries and regions
• Opportunities for growth and career advancement
• Collaborative and inclusive culture
• Work on cutting-edge enterprise technologies
• Competitive benefits supporting your life and well-being