Branch Ambassador

UnionBank


Date: 2 hours ago
City: Mandaluyong City
Contract type: Full time
Position: Branch Ambassador

Office Location: Wack-Wack, Mandaluyong City

Job Type: Regular

Duties And Responsibilities

    • Drive digital adoption by promoting UB Online, ensuring branch utilization of digital channels, and identifying opportunities for cross-selling products and services.
    • Lead customer experience initiatives by ensuring high service standards, resolving complaints promptly, and continuously improving client satisfaction.
    • Ensure governance, compliance, and operational efficiency by managing transactions, monitoring accounts, enforcing controls, and meeting SLA requirements.
    • Supervise and develop Junior Ambassadors through coaching, performance management, and fostering a strong team culture.
    • Support branch productivity and operations by monitoring expenses, maintaining facilities and equipment, ensuring security, and driving cost-efficiency and process improvements.
Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn

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