Branch Ambassador
UnionBank
Date: 2 weeks ago
City: Zamboanga
Contract type: Full time
Company: Union Bank of the Philippines Zamboanga Branch
Position: Branch Ambassador
Office Location: Zamboanga Branch , Ground Floor ZAEC Building Mayor Jaldon St, Corner Governor Alvarez St, Zamboanga City
Job Summary: Branch Ambassador serves as the front-line representative of a bank, responsible for delivering exceptional customer service while promoting the bank’s products and services. They create a welcoming environment for clients, assist with routine banking transactions, and guide customers toward appropriate financial solutions.
Duties And Responsibilities
Position: Branch Ambassador
Office Location: Zamboanga Branch , Ground Floor ZAEC Building Mayor Jaldon St, Corner Governor Alvarez St, Zamboanga City
Job Summary: Branch Ambassador serves as the front-line representative of a bank, responsible for delivering exceptional customer service while promoting the bank’s products and services. They create a welcoming environment for clients, assist with routine banking transactions, and guide customers toward appropriate financial solutions.
Duties And Responsibilities
- Drive digital adoption by promoting UB Online, ensuring branch utilization of digital channels, and identifying opportunities for cross-selling products and services.
- Lead customer experience initiatives by ensuring high service standards, resolving complaints promptly, and continuously improving client satisfaction.
- Ensure governance, compliance, and operational efficiency by managing transactions, monitoring accounts, enforcing controls, and meeting SLA requirements.
- Supervise and develop Junior Ambassadors through coaching, performance management, and fostering a strong team culture.
- Support branch productivity and operations by monitoring expenses, maintaining facilities and equipment, ensuring security, and driving cost-efficiency and process improvements.
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