Bilingual (English/French) Technical Customer Support Agent

Are you fluent in both English and French?

Do you enjoy solving technical problems while delivering world-class customer service?

We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.

This is not a basic call center role.

This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment.

If you are organized, tech-savvy, customer-focused, and confident speaking both English and French — we want to meet you.

What You'll Be Doing

Technical & Customer Support

• Handle inbound calls and emails in both English and French
• Troubleshoot technical issues and guide customers to resolution
• Take full ownership of customer cases from start to finish
• Log all interactions accurately in our ticketing system
• Meet SLAs and quality standards while maintaining a professional, empathetic tone
• Build rapport with new and existing customers
  
  
  

Email & Platform Support

• Assist with email setup, password resets, forwarding, and troubleshooting
• Support clients using email relay tools (tracking, analytics, delivery log review)
• Help customers improve email deliverability and list quality
  
  
  

Campaign & Reporting Support

• Assist with campaign setup and monitoring
• Support post-campaign follow-ups
• Help prepare basic performance reports
• Maintain accurate campaign data
• Collaborate with internal tech and operations teams
  
  
  

What We're Looking For

Required:

• Fluent in both English and French (verbal and written)
• 2–3 years customer service experience
• Strong technical troubleshooting ability
• Comfortable speaking on the phone with international clients
• Strong multitasking and organization skills
• Professional, friendly, solution-oriented mindset
• Ability to ask probing questions and identify root causes
  
  
  

Nice to Have (Not Required):

• Experience in technical support or call centers
• Experience with ticketing systems or CRM tools
• Experience with email platforms or campaign tools
• Background in communications, marketing, or related field
  
  
  

To apply, please send:

• Your updated resume
• A short voice recording (1–2 minutes) introducing yourself in English and in French
• A brief paragraph describing your technical support experience
• Subject line: Bilingual Technical Support – [Your Full Name]
  
  
  

Applications missing voice recordings will not be reviewed.