Back Office Representative 1
takepayments Limited
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Description
Summary of This Role
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
What Part Will You Play?
Minimum Qualifications
Summary of This Role
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
What Part Will You Play?
- Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed.
- Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed.
- Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed.
Minimum Qualifications
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
- Must be a College Graduate.
- Fresh graduates are welcome to apply; no prior experience is required
- Amenable on shifting / rotational schedule.
- Willing to work onsite in Vertis, North Quezon City.
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
- Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems
- Communication skills - Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
- Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Warehouse Office-in-Charge (OIC)
Mevbuilt Incorporated,
Quezon City
1 week ago
DescriptionThe Warehouse Office-in-Charge (OIC) is responsible for overseeing the day-to-day warehouse operations in the absence of the supervisor. The role ensures the proper receipt, documentation, storage, and issuance of materials and tools. The OIC validates all stock transactions and reports, maintains accurate inventory records (system vs. actual), and coordinates with the operations and purchasing teams for material availability. They uphold...
Accounting Assistant
Colas,
Quezon City
1 week ago
Company: COLAS RAIL PHILIPPINES
Job Location: QUEZON CITY, PHL
Type of Contract: Temporary / Fixed term
Posting Start Date: 5/14/26
Job Description:
Mission
To provide essential support to the Finance and Accounting team by ensuring accurate recording of financial transactions, assisting in the preparation of reports, and maintaining compliance with internal controls and regulatory requirements. The role contributes to the...
Project Manager Director
Manulife,
Quezon City
1 week ago
We’re looking for a Project Manager Director to join our Financial Crime team at MBPS. In this role, you are expected to lead the end-to-end implementation and onboarding of Financial Crime (FC) systems, ensuring seamless integration with existing business processes. You will collaborate with cross-functional stakeholders, drive adherence to regulatory requirements, and deliver projects on time and within budget. Additionally,...