Associate Director - Engagement Services Practice

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role is responsible for driving client value enhancement and revenue growth within existing accounts, while ensuring seamless collaboration across functions and effective support of product development and implementation initiatives. The position plays a critical role in maximizing ROI, scaling advanced solutions, and aligning execution with strategic business objectives.

Job title:

Associate Director - Engagement Services Practice

Job Description:

Key Responsibilities

1. Client Value Enhancement

• Develop and execute strategies to strengthen client value propositions, focusing on year-over-year efficiency gains.
• Drive adoption of advanced capabilities and solutions within existing client engagements.
• Champion the use of analytics and data-driven insights to deliver measurable ROI and business impact.

2. Revenue Growth (Existing Clients)

• Lead upsell and cross-sell initiatives to drive incremental revenue across the current client base.
• Track performance against revenue targets and implement corrective actions to ensure goal attainment.

3. Cross-Functional Collaboration

• Partner with sales, marketing, product, and delivery teams to align on priorities and ensure effective execution.
• Provide leadership and strategic direction to cross-functional teams to achieve value delivery and growth objectives.

4. Product Management & Implementation Support

• Provide oversight and guidance across the product lifecycle, supporting product managers, developers, and implementation teams.
• Facilitate strong collaboration and communication across product, development, and delivery teams.
• Contribute to product roadmaps and implementation plans aligned with organizational strategy.
• Monitor initiative progress and track impact against business objectives.
• Identify and mitigate risks and implementation challenges to ensure successful delivery.

Location:

Quezon City, Bridgetowne ZetaPhilippines