Assistant Vice President-Business Leader-Leadership and Management

Job Description: This full-time position is accountable for staffing and maintaining the staffing level and performance of the Call Center/Back-Office in a manner that ensures service delivery goals are met. Must be able to effectively interact with all levels of the organization promoting the Call Center accomplishments, needs and goals.

The role involves responding to P&C Insurance RFPs by creating a customized solution that addresses client’s business needs. This will include creating end state design, FTE sizing and deployment, shift planning, migration and implementation plans, utilizing various optimization measures that make EXL’s bid competitive and aligns with clients business needs. This also includes providing pricing related inputs to the pricing team, and exploring means to make the price more attractive to the client.

The role involves aiming for organic growth. Essential function includes managing internal metrics to meet Revenue and Margins goals.

• Responsibilities: Responsible and accountable for daily management of process to ensure performance management and metric management.
• Development of performance goals for direct reports
• Interacts frequently with key contacts among the client base
• Coordinate with different EXL teams to ensure success of the process.
• Must possess overall superior communication skills
• Facilitate Weekly, Monthly, Quarterly business reviews.
• Will be called upon to represent the business on behalf of VP as it applies.

Qualifications: Technical Skills

The role requires a good understanding on the BPO industry from a cross-functional perspective, especially operations, financials, and migrations. In addition, a good understanding of pricing and technology is required.

Great working knowledge MS Word - ability to create documents, excel based deployment models, solution presentations and workflow charts in Visio.

Process Specific Skills

Some knowledge of the Insurance preferred.

Soft Skills (Minimum)

Stellar communication skills are essential – the role requires articulating out responses in a manner that makes the overall proposal compelling.

Ability to see the big picture in creating an innovative response. The role requires ability to clearly understand of client needs and finding solutions that help the client.

Education Requirements

 Post graduate studies, business management, insurance essentials (preferred)
 Must be college graduate.

Work Experience Requirements

 3 years of experience as Sr. Manager/AVP/Director or higher.
 Should have operations expertise. Experience in P&C Insurance domain preferred.
 Management experience in a medium to large size engagement.