AI Content Specialist

Why join us?
We’re a global tech company, just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in

The Scaled Success team is building the knowledge engine behind how SafetyCulture scales. Our mission is to turn fragmented information into a centralized, AI-ready Knowledge Center that helps GTM teams work faster, more consistently, and with greater impact. The AI Content Specialist is a non-customer-facing role focused on creating and maintaining the knowledge, content, and workflows that power internal teams, scaled initiatives, and AI tools.

This role is responsible for turning information into clear, accurate, and well-structured documentation that supports internal users and improves how AI tools perform. You’ll help maintain a trusted Knowledge Center, strengthen knowledge access across GTM teams, and support the content and systems needed to scale efficiently.

As the function evolves, the role may also stretch into creating SC Training content, supporting scaled workflows, and contributing to AI tooling and project work.

This role is ideal for someone who is detail-oriented, organized, and excited by the idea of bringing structure to information. You do your best work behind the scenes, making knowledge easier to find, easier to use, and easier to scale.

What You'll Do

• Knowledge Management & Content Creation

• Create, update, and maintain Confluence pages and knowledge assets

• Turn existing team knowledge into clear, structured, and usable documentation

• Improve outdated, fragmented, or inconsistent content

• Follow standards for content structure, formatting, tagging, and taxonomy

• Help maintain a reliable source of truth for internal teams and AI tools

• Delivery & Execution

• Deliver assigned work on time and to standard

• Manage multiple tasks and priorities with consistency and attention to detail

• Take ownership of work from intake through completion

• Flag blockers early and keep stakeholders informed on progress

• Support ongoing content maintenance and updates as needs change

• Quality & Documentation Hygiene

• Produce accurate, complete, and easy-to-use content

• Apply team standards consistently across documentation and knowledge assets

• Review your work carefully and incorporate feedback quickly

• Help keep the knowledge base clean, organized, and up to date

• AI Tools, Scaled Support & Project Work

• Use AI tools to support drafting, structuring, and improving content

• Work with platforms such as ChatGPT, Claude, Gemini, Workato, or similar tools as part of day-to-day execution

• Support scaled team workflows, AI tooling, and internal projects that improve efficiency and knowledge access

• Contribute to AI-related work that helps prepare content and workflows for future scale use cases

• Partner with the team to identify simple ways AI can improve speed, consistency, and usability

• SC Training Content Support Support the creation of SC Training content as needed

• Help translate internal processes and knowledge into learning content or guided enablement materials

• Contribute to training assets that improve internal readiness and knowledge adoption

A bit about you:

• Strong project management experience — you know how to stick to deadlines and take ownership of your work

• Experience managing or structuring internal documentation platforms (Confluence experience is a strong advantage)

• Hands-on experience with AI tools such as Claude, ChatGPT, Gemini, Workato, or similar platforms

• Comfort with design tools such as Canva for creating internal enablement materials

• Adaptability; ability to consistently perform at a high level in a constantly changing landscape

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
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To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.